Refund policy

At Restora Mattress Trading LLC, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Returns

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition and packaging
  • Proof of purchase is required

All products are eligible for return as long as they meet the conditions above.

Free Returns

We offer free returns for all eligible items. Our team will arrange the pickup once your return request is approved.

Return Process

To initiate a return, please contact us with your order details. Once approved:

  • We will schedule a pickup
  • The product will be inspected upon return

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

Please allow 7 to 14 business days for the refund to be completed.

Exchanges

We offer exchanges for eligible products. If you wish to exchange an item, please contact us within 3 days of delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the product. We will resolve the issue as quickly as possible.

Contact Us

For any return or refund inquiries, please reach out: